The NB Student Aid Portal is a central location for users to submit new applications, upload documents, and receive messages. Users will need to register for a new account to access these features.

Yes. The information you used to sign-in previously will not work with the new portal. You must register a new account, which will link to your existing account once you complete your profile.

You need to have a valid email address to register an account. You will need your SIN to complete your profile after registering your account.

To create a new account, follow the steps below:

1. Click Register here on the Account Sign In page.
2. Complete all the required fields, read through and accept the terms and conditions (note you have to scroll to the bottom of the terms and conditions to be able to accept the terms and conditions) and click the Register button.
3. You will receive an email with an activation link. Click the link and sign in using your email and the password you just created to finish registering your account.
4. Once your account is registered, fill in your personal information and click Save.

You can then go to your dashboard where you can submit new applications, view messages, and upload documents.

For immediate support, you can call 1-800-667-5626 and a representative can assist you. You can also send a message which will be reviewed in 10 business days. Note that some technical issues can not be resolved by sending a message (for example if your account is locked).

You can call 1-800-667-5626 and a representative can help. If you try to submit a non-technical issue through the send a message feature, it will not be answered.

Please call our representatives at 1-800-667-5626 to have your account updated. Be prepared to submit supporting documentation for the update.

On the Sign In page,

1. Fill in your email address & password and click on the Sign In button
2. Answer security questions and click Continue

Please call our representatives at 1-800-667-5626 to have your account unlocked.

As we transition to the new NB Student Aid Portal, we will be sending information both electronically and by mail for the 2024-2025 and 2025-2026 academic years. You will see a new option in your profile in the future to select a delivery method.

Once you sign in, click on the Profile button in the top right corner and select Change Password in the My Profile screen. A new page will open where you will have to enter your old password and create a new password. You will have to answer security questions in order to change your password.

Click on the Reset Password link on the Account Sign In page. It will open a page where you must enter your email address and click Reset Password. An email will be sent to your registered email address with a link to reset your password. After clicking the link, you'll be able to create a new password for your account.

Contact Student Financial Services using our toll-free number: 1-800-677-5626. We can be reached between:
8:00 a.m. to 7.30 p.m. Atlantic Monday to Friday
9:00 a.m. to 1:00 p.m. Atlantic Saturday

Once you sign in, click on the Profile button in the top right corner and click on the Update e-mail address link in the My Profile screen. A new page will open for you to enter your old and new email and click Update. You will receive a link to activate your new email.

Online applications are available only through the NB Student Aid Portal. If you do not want to use the portal, you can submit a paper application, which can be requested by calling our toll-free number: 1-800-677-5626. Submitting a paper application will result in additional processing time.

We are making updates in phases. The first phase is the NB Student Aid portal. Future enhancements will include updating the application and upload capabilities.